Refund policy

Thank you for choosing MJ Flower Preserve for your flower preservation needs. We take great pride in creating custom, handmade products and are committed to delivering a high-quality experience. Please review our policies regarding cancellations, refunds, and returns below.

Cancellation Policy

• Before Receiving Your Flowers: If you cancel your order prior to us receiving your flowers, a non-refundable 25% retainer fee of the total order value will be retained.

Refund Policy

• Prior to Receiving Your Flowers: You are eligible for a 75% refund of your order.
• Orders in Process of Preservation: You are eligible for a 50% refund of your order. Please note that flowers will not be returned once preservation has begun.
• Orders in Process of Custom Design: You are eligible for a 25% refund of your order. 
• Completed Products: Once your product is completed, no refunds will be issued for any reason.

Gift Cards and Flower Pickup Services: These are non-refundable.

Return Policy

• No Returns: Due to the custom and handmade nature of our products, we do not accept returns.

Damages and Issues

Shipping-Related Damages or Loss: Refunds are not issued for damages or loss occurring during transit or shipping. We recommend using overnight FedEx or UPS with tracking for shipping your flowers. MJ Flower Preserve is not responsible for shipping conditions and retains the non-refundable retainer fee in such cases. If the flowers received do not meet our production standards, we will communicate concerns or options promptly.

Refund Timeline: Refunds will be issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since your refund was approved, please inform us via email.

Please inspect your order upon receipt. If your item is defective, damaged, or incorrect, notify us immediately so we can evaluate the issue and address it appropriately.